CES Phones
REMOTE OFFICE EXTENSIONS AND MULTIPLE LOCATION CAPABILITIES

CES Phones ProductsIn response to changing market demands and available resources, companies now maintain larger numbers of comparatively regional offices. In many cases, these offices are no more than a telecommuting employee’s spare bedroom. These small satellite offices are convenient for employees, inexpensive to maintain, and help companies stay closer to their valued customers. Unfortunately, they also tend to limit the sophistication of the telecom capabilities available to employees in such offices. Without a PBX at their worksite, employees are left without access to corporate voice mail, private dial plans, the IVR-based corporate directory, call transfer, auto attendant and other services that help keep staff at larger offices productive and well-connected.

Historically, companies have faced three choices in addressing this issue: 1) allow remote offices and teleworkers to fend for themselves without corporate PBX services; 2) shoulder the tremendous expense of providing a PBX or PBX-like device at the remote office; or 3) allow remote staff to connect to the PBX over the public switched telephone network. This last alternative can be particularly costly, since it means that every call to and from the remote office must pass over the PSTN – typically during peak business hours when rates are most expensive.

VoIP technology affords such companies a tremendous opportunity to extend the power of their PBXs to remote offices and teleworkers without having to foot the bill for incessant use of the PSTN day in and day out. Instead of using the PSTN, companies can simply allow remote phones to connect to the PBX via local IP connections, which are typically available for an extremely low, flat monthly rate. Usually, this low-cost IP connectivity is already in place, since remote workers need access to both corporate IT services and the Internet.

The CES Phones Difference

Hosted PBX allows the small to medium sized entities to transparently connect their remote office and teleworkers to the corporate PBX through the corporate IP infrastructure, which is often under-utilized. PBX extension maximizes bandwidth efficiency by melding voice (VoIP) and data traffic onto one network.

This connectivity eliminates the need to deploy individual PBXs in remote offices while leveraging the central site’s PBX functionality and intelligence. At the same time, it effectively increases the number of users who are connected to the PBX, and allows them to utilize their existing phones, whether they are analog, IP-based or softphones. Remote office workers now have the convenience, flexibility and functionality of the PBX in their remote location phones. The CES Phones solution is a cost effective means to access the corporate PBX, and is accomplished with little additional investment and minimal infrastructure maintenance. There is also the added benefit of significantly reducing the dependence on the PSTN.